Blue Hills Child and Family Centre respects and protects the privacy of the personal information of its clients, employees, students and volunteers. The agency is committed to accountability and transparency regarding the treatment of personal information provided to us.

Personal Information

Personal information is defined as any information that can be used to identify, distinguish or contact an individual. Such information includes facts, beliefs and/or opinions.

Collection and use of clients’ personal information

Blue Hills asks only for personal information that is relevant to our mandate or required by law. If personal information is required, we will first ask permission, and use the information solely for the permitted purposes. Permission to collect, use or disclose information may be withdrawn at any time, but if this occurs a resulting lack of information may require us to terminate services.

Safeguarding personal information

Blue Hills makes every reasonable effort to ensure that personal information is accurate and complete. We also commit to preventing loss, misuse, inappropriate disclosure, unauthorized changes or access to information.

 All information is stored in a manner that ensures its security. Security measures are also applied to the destruction of personal information including the shredding of personal information and the permanent deletion of electronic records.

We retain personal information for as long as it is required for its purpose or for legal or accreditation compliance.

Access to Records

Individuals have a right to access their own personal information in a record held by Blue Hills Child and Family Centre. However, under the Personal Health Information Protection Act (PHIPA) the agency is required to refuse access to information that pertains to another individual. If a request is refused, in whole or in part, we will provide reasons for the refusal. Individuals may request access to their personal information by e-mail at (bluehills@bluehillscentre.ca) or in writing to:

Privacy Officer
Blue Hills Child and Family Centre
402 Bloomington Rd.
Aurora, Ontario
L4G 0L9

Accessibility

Blue Hills is committed to developing policies, practices and procedures that provide accessible services to all our clients. Services will be provided to clients with disabilities in a manner that promotes and respects dignity, independence, integration and equal opportunity.

Feedback

Your feedback is important to help us improve your experience. We would like to hear your comments, questions and suggestions about the provision of our materials or services to people with disabilities.  Please click on the link below to download and print the feedback form.  It can be returned to our IT Dept. by fax at 905-773-8311, by email to bluehills@bluehillscentre.ca  or by mail to 402 Bloomington Rd, Aurora, Ontario, L4G 0L9.